Return and Refund Policy
Cancellation Policy
Once your order is submitted, please double-check all details, as production typically begins within 8 hours. Since each doll is custom-made according to your specifications, we do not accept cancellations or changes of mind refund once production has started.
If you wish to modify your order, contact us immediately before production begins. Some changes may be possible free of charge, but once production starts, modifications cannot be guaranteed.
Return Policy
Inspect Your Doll Upon Receipt
Please conduct a thorough inspection of your doll before use. If the product is damaged due to improper handling, you will not be eligible for a return or exchange.
If you have any issues or dissatisfaction, please contact us within 24 hours with detailed information, including images or videos of the problem.
Warranty
We offer reshipment, remake, or partial refunds for the following situations:
l Incorrect Dolls: If your doll differs significantly from the factory pictures, provide an unboxing video showing the entire doll, head, shipping label, and packaging. We will investigate and arrange a replacement.
l Damaged Dolls: If your doll arrives severely damaged, file a claim with the shipping carrier immediately. Depending on the severity of the damage, we will arrange a replacement or provide repair kits for minor damages.
Important Notes
l Do not return the package directly: Due to hygiene concerns, we do not accept returns of adult products. If you have a valid reason for a return, ensure the product is in new condition.
l Return inspection: Our team will inspect the doll package upon return. If any policy violations are found, a refund may not be issued, and serious cases may be reported to credit agencies.
l Shipping address: The shipping address on the packaging is not applicable for returning custom orders or in-stock items. If you wish to return a package, please contact us for instructions.
If you have any questions or concerns, please contact our customer service team.