Zoe - 166cm/5'44" C cup Silicone Head+TPE Body(Movable Jaw)- SY Doll

We provide FREE EXPRESS SHIPPING across US and Australia.

Once your order has been dispatched, you'll get a shipping confirmation email that contains thetracking information. You can utilize this tracking number to keep an eye on the advancement of your delivery.

Customs and Duties: The price shown on our website already encompasses all applicable taxes, including customs taxes. We handle all the paperwork. 

This means that when you make a purchase from our site, the amount you see listed as the price is the final amount you'll be charged, without any additional tax surprises during the checkout process or upon delivery. 

We employ trusted couriers services(DHL, FedEx, UPS) to ensure the best shopping experience for our customers. Tracked orders are sent in plain, discreet packaging to your door or local collection point at your convenience.

Your privacy is of the utmost importance. With our discreet packaging, you can shop with confidence.

We accept credit cards (Visa, Mastercard, and American Express), Paypal and Afterpay. For cash or bank transfer payments, please get in touch with us directly.

Your credit card and/or bank details are not retained.

Joydoll is an authorized distributor of premium adult doll brands, including WM, SY Doll, Irontechdoll, RealLady

Cancellation Policy

Once your order is submitted, please double-check all details, as production typically begins within 8 hours. Since each doll is custom-made according to your specifications, we do not accept cancellations or changes of mind refund once production has started. 

If you wish to modify your order, contact us immediately before production begins. Some changes may be possible free of charge, but once production starts, modifications cannot be guaranteed. 

 

Return Policy

Inspect Your Doll Upon Receipt

Please conduct a thorough inspection of your doll before use. If the product is damaged due to improper handling, you will not be eligible for a return or exchange. 

If you have any issues or dissatisfaction, please contact us within 24 hours with detailed information, including images or videos of the problem. 

 

Warranty

We offer reshipment, remake, or partial refunds for the following situations: 

l  Incorrect Dolls: If your doll differs significantly from the factory pictures, provide an unboxing video showing the entire doll, head, shipping label, and packaging. We will investigate and arrange a replacement. 

l  Damaged Dolls: If your doll arrives severely damaged, file a claim with the shipping carrier immediately. Depending on the severity of the damage, we will arrange a replacement or provide repair kits for minor damages. 

 

Important Notes

l  Do not return the package directly: Due to hygiene concerns, we do not accept returns of adult products. If you have a valid reason for a return, ensure the product is in new condition. 

l  Return inspection: Our team will inspect the doll package upon return. If any policy violations are found, a refund may not be issued, and serious cases may be reported to credit agencies. 

l  Shipping address: The shipping address on the packaging is not applicable for returning custom orders or in-stock items. If you wish to return a package, please contact us for instructions. 

If you have any questions or concerns, please contact our customer service team. 

Cleaning and Hygiene

Regular Cleaning:

Frequency: Clean your doll after each use or at least once a month if not in use.

Materials Needed: Mild antibacterial soap, warm water, a soft cloth or sponge, and a microfibre towel.

Process:

Gently wipe the doll's skin with a soft cloth or sponge soaked in warm soapy water.

Avoid submerging the doll's head or neck in water.

Rinse with clean water and pat dry with a microfibre towel.

Ensure all soap residue is removed to prevent skin irritation.

Skin Care

Powdering:

Frequency: After each cleaning or as needed.

Materials Needed: Cornstarch or talcum powder, a makeup brush.

Process:

Once the doll is dry, apply a light layer of cornstarch or talcum powder using a makeup brush.

This helps maintain the skin's softness and prevents it from becoming sticky.

Avoid Staining:

Clothing: Be cautious with dark or tight clothing, as dyes may transfer to the doll's skin.

Test: Before dressing the doll, test clothing for colorfastness by soaking it in water to check for dye bleeding.

Joint and Skeleton Care

Gentle Handling:

Posing: Move the doll's limbs gently to avoid stressing the internal skeleton.

Avoid Overstretching: Do not force joints beyond their natural range of motion.

Storage:

Position: Store the doll in a neutral position, preferably lying flat or hanging to prevent deformation.

Temperature: Keep the doll in a cool, dry place away from direct sunlight and extreme temperatures.

Hair and Makeup

Wig Care:

Cleaning: Wash the wig with mild shampoo and conditioner. Allow it to air dry on a wig stand.

Styling: Use a wig brush or comb to style the hair gently.

Precautions

To ensure a safe and enjoyable experience with your doll, it is important to follow these precautions. Proper usage and care will help maintain the doll's condition and prevent any potential issues.

General Usage

Handling:

Always handle the doll with clean hands to prevent transferring dirt and oils to the skin.

Avoid using excessive force when moving or posing the doll to prevent damage to the skeleton and joints.

Temperature:

Keep the doll away from extreme temperatures. Avoid exposing her to direct sunlight, heaters, or cold environments for extended periods.

The doll should be kept in a cool, dry place when not in use.

Positioning:

Do not leave the doll in the same position for extended periods, as this can cause deformities or flat spots on the skin.

Avoid placing heavy objects on the doll to prevent compression marks.

Intimate Use

Lubrication:

Always use a water-based lubricant during intimate use to reduce friction and prevent tears.

Avoid using silicone-based or oil-based lubricants.

Protection:

Consider using a condom during intimate activities for easier cleanup and to maintain hygiene.

Gentle Movements:

Be gentle during intimate use to avoid over-stressing the doll's joints and skeleton.

Safety Precautions

Avoiding Sharp Objects:

Keep the doll away from sharp objects or surfaces that could puncture or tear the skin.

Chemical Exposure:

Avoid exposing the doll to chemicals, including perfumes, oils, and solvents.

Electrical Safety:

If your doll includes any electronic components (such as heating elements), ensure that they are used according to the manufacturer's instructions to prevent electrical hazards.

We hope you find these care instructions helpful. Should you have any questions or need further assistance, please feel free to contact us.

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